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Tenacious Flog
 
Thursday, August 3

Which Came First - the Website or the Business?  
In 99% of the cases I've seen, 'tis the Business.

Today I received a particularly annoying example of this. I read an email in one of my 'peripheral' accounts - used primarily to sign up for stuff and thusly be the recipient of tons of junk mail - which stated that a new restaurant was "Now open!!!" in Albuquerque.

This particular restaurant, corporate in origin but trying to appear quasi-local, has been hyping itself for months: how cool it will be, how many jobs will be created, how fun it will be to eat/socialize/gather there.... et cetera.

Now, the place is apparently open. I use the very ugly email notification to zip over to their website to check out menu details, perhaps see some photos of the interior, and you know - just do research. Here's what I find on 95% of the internal pages (annoying not just for the horrific color scheme):


Let me remind prospective business owners out there - when you start a business and advertise via email heavily, make DAMN sure your website is fully functional BEFORE the doors open. I am not the only person who does research on most of my "real world" excursions before I head out the door.

Time posted: 15:35 [permalink]
Talk at me:
I don't think IT'Z pretends to be local. They're based in Dallas. According to Forbes, ABQ is their test market with other locations opening in Colorado Springs and Houston next year.
 
pffttt... isn't this the same location where they tried "Block Party" ? (Blockbuster's 'family entertainment / video game / restaurant' experiment). Sounds like a rehashing of an old idea that didn't work the first time.
 
UPDATE: Not more than a few hours after I sent essentially the same above diatribe to the email address for Itz, I received a reply from a human being. Whoa.

I was impressed, even if what they said sounded like it came from a PR machine - something about being ahead of schedule on the restaurant relative to the website and wanting to make sure the Albuquerque area did not miss out on the Itz experience for any longer than was absolutely necessary....

Still, a real response. Not shabby.
 
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Comments:
I don't think IT'Z pretends to be local. They're based in Dallas. According to Forbes, ABQ is their test market with other locations opening in Colorado Springs and Houston next year.
 
pffttt... isn't this the same location where they tried "Block Party" ? (Blockbuster's 'family entertainment / video game / restaurant' experiment). Sounds like a rehashing of an old idea that didn't work the first time.
 
UPDATE: Not more than a few hours after I sent essentially the same above diatribe to the email address for Itz, I received a reply from a human being. Whoa.

I was impressed, even if what they said sounded like it came from a PR machine - something about being ahead of schedule on the restaurant relative to the website and wanting to make sure the Albuquerque area did not miss out on the Itz experience for any longer than was absolutely necessary....

Still, a real response. Not shabby.
 
Post a Comment
 
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